how we deliver our artwork to you
Due to the size and weight of our framed prints, we currently only ship these throughout Australia.
However, we do ship all our rolled prints and calendars internationally!*
*Unfortunately, due to carrier limitations we are unable to ship to the following countries: Cuba, Uruguay, Democratic People's Republic Of North Korea
For artwork shipped in Australia, we aim to have it delivered to you in 2-3 weeks. Remember, each print is made to order by Format Framing in their Melbourne workshop so timing may vary.
In-stock calendars normally dispatch within 5 business days.
For international delivery of rolled prints and calendars, please allow for 3-4 weeks.
Delays have been experienced due to COVID-19. Your patience is appreciated as we navigate through this time.
Shipping is free throughout all of Australia and for international orders over $99 AUD.
For international orders under $99AUD, a standard shipping charge of $25AUD will be applied at checkout.
Customs & import tariffs
All customers are responsible for customs/imports duties & taxes.
We recommend contacting your local customs office for further information.
We do not send an invoice with our prints, and when appropriate we select 'gift' on postage forms. This may help reduce duties & taxes.
Our frames are bubble wrapped (biodegradable!) and shipped in custom made, double wall cardboard packaging using a carbon neutral courier service.
Our rolled prints are shipped in cardboard tubes through Australia Post.
Our calendars are shipped in custom made rigid cardboard wrap mailers using Australia Post.
All customers will receive tracking details via email once their order is fulfilled.
Because we partner with Format Framing for our prints and framing, you will receive a notification via text message once your order has been dispatched that reads: "Your delivery from Format Framing is on its way". This message will include your tracking info.
The delivery label on the packaging will also say that it is from Format Framing but you can rest assured that you are receiving your artwork from BEND.
Please contact us directly to update a shipping address as long as your order has not been shipped. To change your delivery address after shipment you can contact the courier directly using your tracking information.